Terms and Conditions
These Terms and Conditions (“Terms”) set out the basis on which In Phase International GmbH (“the Company,” “we,” “us”) supplies products to you via our website caraudiocentre.eu. Please read them carefully before placing your order.
1. Contact Information
Our team is available to assist you by phone or via our online enquiry form.
Sales and Support:
📞 +49 (0)281-1647397
Alternatively, please complete our online enquiry form, and we will respond as soon as possible.
2. Product Information and Advice
Our advice is based on the technical data available and our experience. However, we cannot guarantee compatibility in all cases due to variations in vehicle manufacturing, updates, or unique configurations.
We are unable to provide fitting instructions or detailed installation guidance. If you are unsure how to install a product, we recommend professional installation services.
For uncommon vehicles, including imported, classic, or luxury cars, we advise you to visit a specialist installer or conduct additional research to confirm compatibility, as data may be limited.
3. Description of Goods
While we strive to provide accurate product descriptions and images, all information on our website is for general guidance only. Full technical specifications can be obtained from the manufacturer’s brochures or websites upon request.
It is your responsibility to verify product details and ensure suitability for your intended use before ordering.
4. Prices and Payment
All prices displayed are in euros (€) and include applicable VAT.
We accept major credit and debit cards, including American Express, Visa, Mastercard, and Maestro.
Orders are subject to verification to prevent fraud. Please ensure your billing address matches the address registered with your payment provider.
We require full payment before reserving stock or dispatching your order.
5. Delivery
We offer standard and express delivery options across the European Union. Delivery times are estimated and may vary depending on your location and product availability.
Standard delivery within the EU is typically 3–7 working days. For deliveries outside the EU, please allow additional time.
We are not responsible for delays caused by courier services, customs procedures, adverse weather, or other factors beyond our control.
You will be informed of any applicable delivery charges at checkout before you confirm your order.
Important:
Please check your delivery carefully upon arrival. If there are any missing items or visible damage, note this with the courier and contact us immediately. Claims for missing items must be made within 7 days of delivery.
6. Right of Withdrawal (Cancellation)
As a consumer within the EU, you have the right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days after the day you, or a third party indicated by you (other than the carrier), receive the goods.
To exercise this right, please contact us by phone or email clearly stating your decision to withdraw. You may also use the model withdrawal form available on our website.
You must return the goods in their original condition within 14 days of notifying us. You are responsible for the cost of returning the items.
Refunds will be processed within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.
7. Returns
Non-Faulty Goods
Goods returned under the right of withdrawal must be unused, complete, and in their original packaging.
If goods are returned incomplete, damaged, or showing signs of use, we may apply a deduction to your refund or reject the return.
You are responsible for ensuring goods are returned safely.
Faulty Goods
If you receive a product that is faulty or develops a fault within 2 years of purchase, please contact us immediately.
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Within 30 days: You can request a repair, replacement, or refund.
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After 30 days: We will arrange for the product to be repaired in accordance with your statutory warranty rights.
We reserve the right to assess and test returned goods. Products damaged due to misuse or improper installation may be excluded from warranty coverage.
Warranty services may require you to contact the manufacturer or their authorised repair agent directly.
8. International Orders
For deliveries outside the European Union, additional customs duties, taxes, or handling fees may apply. These are the responsibility of the recipient.
If goods are returned to us because duties were not paid, we reserve the right to deduct any costs incurred from your refund.
9. Liability
Nothing in these Terms limits or excludes our liability for:
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Death or personal injury caused by our negligence.
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Fraud or fraudulent misrepresentation.
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Any other liability that cannot be limited or excluded under applicable law.
Subject to the above, we are not liable for:
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Loss of profits or revenue.
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Loss of business or contracts.
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Wasted expenditure.
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Indirect or consequential losses.
Our total liability for any claims shall not exceed the total amount paid by you for the relevant order.
10. Data Protection
Your personal data will be processed in compliance with the General Data Protection Regulation (GDPR). For full details, please refer to our Privacy Policy.
11. Governing Law and Jurisdiction
These Terms and all transactions are governed by German law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Germany.
12. Customer Service
If you have any questions about your order, please contact us:
In Phase International GmbH
Kurierweg 8
46562 Voerde
Germany
📞 +49 (0)281-1647397
🌐 caraudiocentre.eu